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Terminology and definitions


Fitness for purpose

Quality policy:

An organisation's intentions to improve and maintain high quality standards


Quality management:

The management team that determines and implements the quality policy


Quality control:

The activities used to ensure the quality policy is adhered to


Quality assurance:

The actions necessary to give confidence that the product or service will satisfy the quality requirements


Quality system:

The organisational structure, responsibilities, procedures and resources for implementing quality management


Quality review:

A review of a product to ensure it satisfies the quality requirements

(Other notes describe quality reviews in more detail)

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