(Move your mouse pointer over each icon for suggested answers)
Distinguish between user support centre and information centre
In what way does the quality of user training affect the help desk?
What role does a user satisfaction survey play in perception management?
What effect might perception management have on the user satisfaction survey?
Class, A (1998) "Helping hands", Computing, 4 June 1998
Bruton, N (1998) "Helping yourself", Computing, 25 June 1998
Lucas, H C (1989) "Managing Information Services", Macmillan
Peltu, M (1996) "Quieter nights ahead?", Computing, 18 April 1996
Synnott, W R & Gruber, W H (1981) "Information Resource Management", Wiley
|Other topics||Comments please to: firstname.lastname@example.org||© 1999, University of Glamorgan|