End user software

A major requirement of end-users is to produce one-off, or ad hoc reports

Traditionally all such requests would be directed to professional programmers

Query software and Executive Information Systems are designed to allow end-users to produce their own. But many people are unwilling or unable to use them

An information centre can


User support: Ad hoc reports

Question: What are the benefits and problems of producing ad hoc reports by:
(Move your mouse pointer over each icon for a suggestion)

Benefits                                 Problems                                
(a) end users Immediate start, understand needs
 
 
Slow, inefficient, diverts from own work
(b) application developers Expertise, tools
 
 
Delays, unfamiliar with user environment
(c) information centres Quick, used to dealing with end-users
 
 
Peaks and troughs in demand, expensive?

End-user software development

Background

Over the years, software vendors have tried to produce languages and environments for end-users to produce their own applications

Believe it or notů

Question: What benefits and problems are associated with end-user software development:
(Move your mouse pointer over each icon for a suggestion)

Benefits                                 Problems                                
Immediate start, understand needs
Commitment to project
 
 
Diverts from own work
Unfamiliar with tools, needs training
Lack of standards, no documentation

End-user software development

IS managers need to decide the best way to address this

Some organisations have use support centres to provide central support for end-user software development (Lucas, 1989)

These centres are staffed by consultants who are knowledgeable about available computer resources. They must have good inter-personal skills to be able to give advice that will be respected and heeded.


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