University of Glamorgan


Decide whether each of these is mainly Theory X, Y, or Z
(Move your mouse pointer over each icon for a suggestion)




Scientific Management ___ Close to Theory X
Universalism ___ Close to Theory X
Bureaucracy ___ Close to Theory X
Human relations ___ Probably somewhere between Theories Y and Z
Motivation ___ Somewhere near Theory Y
MBO ___ Sounds pretty much like Theory Y to me
One minute manager ___ Sounds pretty much like Theory Y to me
Empowerment ___ Probably somewhere between Theories Y and Z

What makes work satisfying?

Staff turn-over is a problem when the economy and jobs market are strong

Retention has nothing to do with salary. It's to do with working in an organisation you feel part of, rather than the old-fashioned factory environment.
(Colin Osborne of consultants CMG, quoted in Massey, 1995)

Gregarious natures is our relationships with others... that provide the real satisfaction which makes [work] worthwhile. When these aspects are fulfilling we can cope with all manner of problems and adversity
(Voss, 1995)

A word on bullying

A survey by the MSF white collar union found that (Kavanagh, 1996) Personnel people and GPs are not trained to recognise the symptoms of bullying

Workplace Bullying Campaign Group have a help-line

A thought on thinking

Studies have long shown that Management is really a "right hemisphere" activity This is why we can't explicitly state how to become a good manager

Thought for the week

The beatings will continue until morale improves

(Notice at a concentration camp)

And finally...

Question: What factors affect whether you adopt a Theory X, Y or Z style of management?

Question: In your opinion, which of the management approaches mentioned are most prevalent in Western society?


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H Fayol, 1916, "Industrial and General Administration", translated by JA Coubrough, "Industrial and General Administration", International Management Institute, 1930

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